My first 'Big Work' - "The Psychology of Transactions: What is the basic of the satisfaction of the customer and how the "new service persons" will be born to the travel industry?

Send me a E-mail, if you want the whole works to be translated into English.

The short story:

The very short story: The study is like an expedition to the behavior of human being. The underlying question through the study was: What makes a tourist say after the trip "The Trip was damn good!" The answer I then got was not the end of the story. It ended only in the year 1998. And finally All the questions were answered in the year 2002. The answer of this study was, that the tourist has expectations before the trip. And the tourist has to get more than he is expecting for him to be satisfied, for him to say unconsciously after the trip that the Trip was damn good! And only the service and contact persons can exceed his expectations in the transactions by being genuinely friendly and giving the customer the positive strokes to his ego of self.

The nearly never ending question was how it is done. The main answer for time beings was, that the service people have to know themselves. At that time I didn't know wholly what it meant, but I suspected, that it had everything to do with the Creativity Abraham Maslow was telling about. That kind of a person is a childlike person and his behavior is dichotomy. He is very fluently good and bad, happy and unhappy, and so on. He is an adult person whose mentality is like of a small child. He is not afraid of himself and of the things around him. The Creative person has a creative personality and he is Creative even if he does not do deeds.

Many questions were still unanswered, but the my journey has started. And the key to start it was the concept DEVELOPMENT. At that time I didn't Perceive the word development completely, but I Perceived that it didn't lead to the Final Satisfaction of the human being. The journey of the human being was kind of never ending. The goal seemed to be to be in a movement without the end. And I wanted to know the Final Goal, when there was no movement anymore.

So my main purpose was to find the model of the behavior of the human being, that explains it all and gives the basics for the prediction of the human behavior. And all the time the main questions was "Who am I?"

How did the study went on?

- The expectations of the tourist are build on the material he has and he is receiving. That gives him the probability of the goodness of the product. And hat is he using, when he unconsciously is making the analysis of the goodness of the product after the consumption of the product. And the final judgment is a feeling. Nothing more of less.

- The exceeding of the expectations is based on the transactions with the other customers and the contact personnel of the company.

- The transactions is behavior.

- The behavior is based on attitudes and so on the reaction models of the person.

- We have attitudes against goods, things, other people and against ourselves.

- The attitude we have against ourselves in inside all other attitudes and inside our behavior.

- Inside that attitude we have about ourselves is, that we want the positive physiological stokes from other people. We want to be good. We want the good feelings.

- If all the people want that kind of strokes and they led into the exceeding of our expectations and to the feeling of satisfactions, then we live in a witch circle of the insufficiency and we are doomed to search for more and better.

- That is the model of the human life.

- If the model to the behavior of the human being comes from the genes, we are doomed. So to be able to do something to the matter the model has to come from the factors of the surrounding of the human being. And it has to be the same factor for all the human beings. That place is the womb.

- The fetus, that is 6 months old, is sensing and he is capable to store the feelings. The fetus can learn in the womb.

- The fetus can sense the disturbances, that throw him away from the harmony. This is enough to build the model of life. And we all have the same model with little differences.

- When we take the first disturbance, the fetus has no relative good feelings or thoughts. What kind of good he only knows or has experienced. It has to be the Absolute Good feeling, the Absolute Goodness.

- The main thing is not to understand or to believe it. The behavior of all the human beings is the answer. Nothing relative better is not enough for a human being. Against what all the human beings have to unconsciously compare the relive good if nothing isn't good enough. An other way to see the question is to ask: "Do we know all the things that are directing our behavior?" If the answer is no. Then why not is the Absolute Goodness…

- So the fetus is making the model of the future life. The relative good is always. And when we are trying the reach the Absolute Goal with the relative tools we are doomed to the witch circle of the development or the insufficiency.

- With the Creativity and the alteration of the consciousness I found more Perception of the Absolute. And it gave me the tools to go out of the circle of the thoughts.

- You can only Know Yourself by Excepting Yourself and you are and can only be.

- You have to go through your unconscious data.

- You cannot do it directly, but you can use your reactions to help you. You are between your reactions and the mostly unconscious irritation you meet from the outside world. What happens inside you is mostly also unconscious. But you can surely see your reactions or your behavior. See them and you see it all. Observe!

- Your reactions tell the whole story and what is inside you.

- When the irritations happens, it meets the past data. We play the same acts over and over again and only think it happens now. In the studies directed by Penfield the brains of a conscious patient was irritated by electricity and the patient remembered always the what happened and what was the feelings when it happened. This was not he main point. That was the thing, that the patient totally in his past situations and the past feelings. He was surprised to find himself lying on the operation table. When you feel sad or angry and the irritations has started you to feel the past feelings in the past original situation, do you wake up and know that it was only an old movie?

- If you want to research your behavior., you can start it in transactions. And if you want to know yourself start from the negative feelings. The door outside is situated in that corner where all the bad things of you are.

- When a person starts knowing himself, he can easily think, that it is a process. He is growing or developing himself, but remember, that if your answer to the command of Socrates - "Know thyself!" - it happens in a flash, now and it includes it All. So you know yourself, your behavior. at once and you know it Absolutely All.

- So my first work didn't give all the answers, but it ended into conclusion, that when a person Sees him- or herself as he or she is, he or she starts to become the person who Knows Oneself and that kind of a person is a New Person and a good one in transactions and especially in the service industry.

The most important thing in this study was, that the development or the hope for the future to be better and most of all to bring the sufficiency is hopeless. And to see all the things I have been telling to you, you have to start from that consumption, that the behavior of all the people is the same. That means, that it is the same when you look for the deepest and most important aspects of the behavior.